Privacy Policy

Scope

This policy explains how QuietWater handles personal information across our website, in-store interactions, and customer communications. It applies to visitors, shoppers, and anyone who reaches out to us.

Information We Collect

We collect contact details (name, email, phone), order and delivery details, basic device and usage data (such as pages viewed and approximate location), and any messages you send us. Payment information is processed by payment providers and is not stored by QuietWater.

How We Use Your Information

We use data to answer messages, fulfill orders, provide support, improve our site and products, prevent fraud, and comply with legal obligations. We do not sell personal information.

Legal Bases

Where required, we rely on one or more legal bases: your consent, the necessity to perform a contract (for example, shipping an order), our legitimate interests (such as site security and product improvement), and compliance with laws and regulations.

Cookies & Similar Technologies

Our site uses essential cookies to operate and preference cookies to remember choices like language. You can control cookies in your browser settings; disabling some may affect site features.

Measurement & Analytics

We use lightweight, privacy-respecting analytics to understand what content helps visitors. Data is aggregated and not used to build profiles for advertising.

Compliance and Data Protection

At QuietWater, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Data Security

We apply layered safeguards including transport encryption (HTTPS), access controls, least-privilege practices, and regular reviews. While no system is perfectly secure, we work to minimize risk and respond quickly.

International Transfers

Where data is processed outside your country, we use appropriate safeguards such as contractual protections and service providers that commit to strong privacy standards.

Data Retention

We keep personal information only as long as necessary for the purposes described here—typically for the duration of our relationship plus any period required by law, accounting, or dispute resolution.

Sharing with Service Providers

We share limited data with trusted partners who help us operate (for example, shipping carriers, payment processors, and IT providers). They must use the data only to provide their services to QuietWater.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

Children’s Privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact quietwater@gmail.com and we will act promptly.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at quietwater@gmail.com.

Updates to This Policy

We may revise this policy to reflect changes in regulations or our practices. When we do, we update the “Last updated” line above and, where appropriate, provide additional notice on the site.